Crowned Clinical Collective – Terms of Service
Terms of Service (TOS)
These Terms of Service (“TOS” or “Agreement”) constitute a legally binding agreement between you (or, if you are acting on behalf of a company or other legal entity, that entity, and its successors, assigns and permitted third-party beneficiaries) (hereinafter “you,” “your,” or “Facility”) and Crowned Clinical Collective LLC (and its affiliates, agents, representatives, consultants, employees, officers and directors) (hereinafter “Crowned Clinical Collective,” “we,” “us,” or “our”). By creating an account, clicking “Accept,” using our platform or services (as defined below), you agree to be bound by this Agreement.
Revised: November 5, 2025
1. Definitions and Scope
CCC provides healthcare staffing and workforce management solutions. Services include, but are not limited to:
1.1. Services. Crowned Clinical Collective provides a technology platform (including web portal and/or mobile applications) (the “Platform”) that enables healthcare facilities (“Facilities”) to post service requests (shifts or assignments) and connect with independent, verified healthcare professionals (“Providers”) who may submit bids or offers to fulfil those requests.
1.2. Facility. A user of the Platform that posts or requests healthcare services, shift coverage, assignments or related services through the Platform.
1.3. Provider. An independent third-party healthcare professional (e.g., nurse, allied health, support staff) who uses the Platform to bid on or accept assignments at Facilities.
1.4. Assignment / Shift Request. A posting by a Facility detailing required services (including description, date/time, location, special qualifications) for which Providers may bid.
1.5. Completed Assignment. A shift or service request that has been posted, a Provider selected, and the services performed by the Provider at the Facility to the Facility’s satisfaction.
These Terms apply to your access to and use of the Platform and Services as a Facility user. If you are a Provider, you must refer to the separate Provider Terms of Service.
2. Acknowledgments & Representations
By using the Platform and the Services, you acknowledge and represent that:
You are at least 18 years of age and a legal resident in the jurisdictions in which you operate;
You have the legal authority to bind the Facility (or entity) for which you act;
The execution and performance of this Agreement does not conflict with any lawful obligation of yours or the Facility;
You have and will maintain all required licenses, permits, credentials and insurance to engage the Services you request from or provide, as applicable;
You have read, understand and agree to this Agreement and to our Privacy Policy (incorporated herein by reference).
3. How the Service Works
3.1. Posting Assignments. Facilities may submit Assignment Request postings specifying dates/times, location, description of needed services, and any special requirements or credentials.
3.2. Provider Bids. Providers may browse Assignment Requests and submit bids or offers, including necessary credentials, experience and proposed compensation (if allowed).
3.3. Selection & Engagement. Facilities review bids and select a Provider at their discretion. Once selected, the Facility and Provider enter into a direct contractual relationship for the Assignment. Crowned Clinical Collective is not a party to that Assignment contract between the Facility and Provider.
3.4. Independent Parties. Providers are independent professionals, not employees of Crowned Clinical Collective. Crowned Clinical Collective does not direct or control the methods or manner of the Provider’s performance.
3.5. Facility Responsibility. The Facility shall provide supervision, direction, and oversight of services performed by the Provider at its location, including provision of required testing (e.g., TB, drug screens) and requisite documentation, as applicable.
4. Registration, Accounts & Security
4.1. Account Setup. To use the Platform, you must register for a Facility Account by providing accurate, complete and current information (legal name, contact information, billing/payment info, Facility credentials).
4.2. Account Security. You are responsible for safeguarding your account credentials, and for all activities under your account. Immediately notify us of unauthorized use or breach.
4.3. Verification. We may, at our discretion, verify the Facility’s credentials, licenses and eligibility to use the Services. We reserve the right to suspend or terminate accounts on discovering incomplete or inaccurate information.
5. Fees, Payment & Taxes
5.1. Platform Service Fee. Facilities agree to pay the fees for access to and use of the Platform services (“Service Fee”) as specified in our fee schedule or agreement.
5.2. Assignment Fees. Facilities shall pay compensation to Providers for each Completed Assignment, as agreed between Facility and Provider. Crowned Clinical Collective may act as a payment processing agent for such transactions.
5.3. Taxes. All amounts are exclusive of taxes unless otherwise stated. Facility is responsible for payment of all sales, use, value-added, excise, or other applicable taxes.
5.4. Payment Terms. Payment methods, invoicing, payment deadlines, interest on late payments and collection costs will be as set forth in your agreement or our terms (e.g., Net 30, interest at 1.5% per month or highest lawful rate).
5.5. No Circumvention. Facilities agree not to circumvent the Platform by directly contracting Providers outside the Platform to avoid fees, except in permitted employment situations (e.g., hiring as full-time employee).
6. Cancellations & Refunds
6.1. Cancellation by Provider or Facility. If the Facility cancels a scheduled Assignment after a Provider has been confirmed, cancellation fees may apply (e.g., full or partial payment). Specific cancellation policies (windows, notice periods) shall be defined in your assignment posting or separate agreement.
6.2. Refunds. Except as expressly provided, Service Fees are non-refundable. Any credit, refund or adjustment is at our discretion.
7. Your Responsibilities & Restrictions
7.1. You shall comply with applicable laws, regulations, facility rules, credentialing requirements and insurance obligations.
7.2. Prohibited activities: (a) using the Platform for illegal or fraudulent purposes; (b) creating competing services; (c) uploading infringing, false, misleading or harmful content; (d) attempting to reverse-engineer the Platform; (e) sharing account credentials; (f) contacting Providers outside the Platform to solicit circumventing of fees; and (g) overloading, scraping or interfering with Platform operations.
7.3. Insurance & Licenses. Facility shall maintain appropriate licensing, permits and insurance coverage to lawfully engage Providers and offer services at the Facility location.
8. License Grants & Intellectual Property
8.1. Platform License. Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform.
8.2. Your Content. You grant us a worldwide, royalty-free, transferable, sub-licensable license to use the content, materials, data and information you upload or submit to the Platform (“Facility Materials”) for the purpose of providing the Services.
8.3. Reservation of Rights. All rights not expressly granted are reserved by us. We may modify, suspend or discontinue the Platform or Services in our discretion, without liability.
9. Term, Suspension & Termination
9.1. Term. This Agreement begins on the Effective Date and continues until terminated by either party or when all assignments and obligations have been completed and paid.
9.2. Termination by Facility. You may terminate your account by written notice or via the Platform, subject to completion of any outstanding assignments and obligations.
9.3. Termination by Us. We may suspend or terminate your account for breach of this Agreement, failure to pay fees, insolvency, or other lawful reason, with notice.
9.4. Effect of Termination. Upon termination, your license ends and you must cease use of the Platform. Provisions that by their nature survive termination (e.g., indemnification, limitations, ownership) will survive.
10. Indemnification
You agree to indemnify, defend and hold harmless Crowned Clinical Collective and its affiliates, officers, directors, employees, agents and successors from any and all liabilities, losses, claims, actions, damages, costs or expenses (including attorneys’ fees) arising out of your (i) use of the Platform; (ii) your breach of this Agreement; (iii) your engagement of Providers; (iv) any services performed at your Facility; or (v) any misclassification of a Provider.
11. Disclaimer of Warranties
THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROWNED CLINICAL COLLECTIVE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY, TITLE AND NON-INFRINGEMENT. You assume all risk for use of the Platform and any services performed by Providers.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CROWNED CLINICAL COLLECTIVE AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA OR REVENUE. OUR LIABILITY (if any) SHALL NOT EXCEED THE GREATER OF (i) US$1,000 or (ii) the total Service Fees paid by you in the six (6) months preceding the event giving rise to the claim. Some jurisdictions do not allow exclusion of certain damages; in such cases, liability will be limited to the greatest extent allowed by law.
13. Dispute Resolution & Arbitration
PLEASE READ CAREFULLY — this section affects your legal rights.
13.1. Initial Resolution. You agree to send written notice of any dispute to us within thirty (30) days of the event giving rise to it. We may attempt to resolve in good faith within sixty (60) days.
13.2. Arbitration. If unresolved, any claim relating to this Agreement or the Platform will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA) or another recognized arbitration forum. Arbitration will take place in Dallas, Texas (or other city designated by us). You and we agree that any arbitration will be individual only (no class, collective or representative actions) and you waive rights to such actions.
13.3. Exceptions. Either party may bring an action in court for intellectual property rights or small claims court.
13.4. Governing Law & Jurisdiction. This Agreement will be governed by the laws of the State of Texas, without regard to conflict of law principles.
14. Miscellaneous
14.1. Assignment. You may not assign, transfer, subcontract or encumber this Agreement without our prior written consent. We may assign or delegate rights without your consent.
14.2. Entire Agreement. This Agreement, together with our Privacy Policy and any other posted policies, constitutes the entire agreement between you and us regarding the Platform. It supersedes all prior or contemporaneous agreements.
14.3. Severability. If any provision of this Agreement is invalid or unenforceable, the remaining provisions shall remain in full force.
14.4. Waiver. Our failure to enforce any right under this Agreement does not constitute a waiver of that right.
14.5. Third-Party Links. The Platform may include links to third-party websites or services. We are not responsible for their content or practices.
14.6. Relation of Parties. This Agreement does not create a joint venture, employment, partnership or franchise relationship between you and us.
14.7. Notices. Communications under this Agreement may be sent electronically or to our business address, as provided in the Platform.
14.8. Modification. We reserve the right to update or modify this Agreement at our discretion. We will post a revised version on the Platform with the revision date. Continued use of the Platform after modifications constitutes acceptance of the updated Agreement.
Contact Information:
Crowned Clinical Collective LLC
2428 Second St., Suite D, Arcadia, Louisiana 71001
[email protected]
(888) 318-9009
IMPORTANT: By using the Platform or Services, you acknowledge that you have read, understood and agree to be bound by this Agreement. If you do not agree, do not create an account or use the Platform.